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Our Store Policies

At Boutique Deeva, we’re dedicated to giving our customers a rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today between business hours on (03) 94719422 with any questions.


Please read the following information on our return policy carefully as by making a purchase you agree to the details listed below. 


  • All full-priced returned products will be issued a credit note which can be used online or instore, to the value of the item(s) returned minus shipping costs. This credit note is valid for 12 months from date of issue. We do not offer refunds for returned items. ​​

  • You need to contact us within 10 days of receiving your item to make a return 


  • By making a purchase with us you have accepted the possibility of a slight variation in colour and size specifications. Colours may appear slightly individual depending on monitor setting. 


  • Our returns and faulty goods policy is in accordance with the Australian Consumer Law.

Returns process: 

  • ​Contact us on (03) 94719422 between the business hours of:

9am to 5:30 pm Monday – Wednesday,

9am to 9pm Thursday and Friday

9am to 5pm Saturday

10am to 5pm Sunday

  • Returns can also be dropped off instore to be assessed if they are eligible to be returned

(shop k4 15 Murray road Preston Northland shopping centre)

We do NOT accept returns or exchanges for the following:

  • Products purchased on sale

  • Products without their original tags attached

  • Products not received in their original condition

  • Products that on assessment appear worn or smell of body odour, perfume, deodorant or fake tan

  • Products that are marked or damaged in any way 

For hygiene purposes these products are ineligible for refunds or returns;

  • Montanna bliss lipstick range 

  • Earings 

  • Face Masks

Returns are processed within 5 business day and you will be contacted with the details of the return.

  • We do NOT offer refunds for change of mind returns. Change of mind includes any reason other than where an item is deemed to have a major fault by our customer care department, including instances where a style didn't suit you or did not fit how you wanted or expected it to.

  • Our returns department has the right to refuse a return if an item does not meet the conditions above. If items were returned by post you must cover the cost of your return back to us.

  •  if an item is refused return, the items will be returned to the address provided on the original order.

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